By Phone Call toll free 1-866-999-0107. Our email and call agents are here to help. To communicate with us from TTY devices, call 888.790.2729, or email us at Customer.Service@FirstmarkServices.com Citizens Bank Firstmark Services PO Box 2977 Omaha, NE 68103-2977. © 2020 Firstmark Services. Borrowers: FirstmarkServices.com: When you log in to your FirstmarkServices.com account, you can make payments, check your balance, opt in to paper statements, sign up for auto debit, and explore other information related to your loan. All Rights Reserved. Citizens One Firstmark Services PO Box 2977 Omaha, NE 68103-2977. We proudly manage $16.3 billion in private education and consumer loans for 649,000 borrowers. Set up Automated Payments You can make your payments electronically! Forgot Password (All Fields Required) . Firstmark Services is committed to making our products and services accessible to everyone. Forms of Payment If You Applied For Your Loan After July 12th, 2019. We continually invest in our people, technology, and telephony systems to deliver exceptional borrower experiences. At your request, payments will be automatically deducted from your checking or savings account. Box 2977, Omaha, NE 68103-2977 At Firstmark Services, we leverage our decades of industry experience and understanding of the lender perspective to anticipate your needs and regularly exceed your expectations. Our constant drive to improve our services and enhance our technology, means quality solutions for our clients. Firstmark Services PO Box 2977 Omaha, NE 68103-2977. Disclosures | Terms of Use | Privacy Policy | Version: 1.0.142.0 | Terms of Use | Privacy Policy | Version: 1.0.142.0 Firstmark is the primary contact for customer service-related issues and is in charge of reporting payment information to the credit bureaus. By Phone Call toll free 1-866-999-0106. At your request, payments will be automatically deducted from your checking or savings account. Firstmark Services . Our customer service associates take pride in helping borrowers with any questions they have on their accounts, from general information to specific payment inquiries. Phone: 888.538.7378 (7 a.m. – 8 p.m. (Central) Monday – Friday) Mail: Payments: Firstmark Services, P.O. Please enter your information to confirm your identity. Fully integrate with the HELOS system (Firstmark Services’ originations system) Support consumer loans, refinance loans, school certified loans, and more; Minimize setup time with custom configuration; Customize your loan program to fit diverse customer bases, specific loan … Working with top private student loan companies like Citizens Bank and CommonBond, FirstMark is one of the more popular student loan servicers out there. At Firstmark Services, we treat your clients as our own. Citizens Bank; CommonBond; MPower Financing; Firstmark also services refinanced student loans. 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